IP Relay from your pager

March 16, 2007

[Last revised on 4/22/07]

This post lists the various IP Relay providers that you can use via your mobile device or pager.

Despite the arrival of Video Relay Services, we deaf and hard of hearing folks still need our TTY and IP / Internet relay services. Only a small percentage of deaf people can use Video Relay Services; the vast majority of us still use TTY relay services via the phone line and IP / Internet relay services via the computer or pager.

A friend recently emailed me asking how she can start using IP relay via her T-mobile Sidekick pager. She had seen people talking about this, blog posts, press releases, blurbs on web pages — but she just never quite got around to learning how to use IP relay on her pager

IP-Relay logoBasically, there are three ways an user can access IP relay via a pager: by downloading a program (only good for some types of pagers); using instant messaging via AIM or MSN / Windows Live Messenger; or via a wireless access protocol (WAP) browser on certain wireless devices. I’m listing below which IP relay services provide which. i711 logoI did not include IP relay services which do not provide services via wireless devices. However, I have the feeling I’ve missed some IP relay providers; leave a comment if I did, and I’ll then make edits.

My recommendations: i711 and IP-Relay because of their features.

1. DOWNLOADABLE PROGRAM

  • i711 has a program that can be downloaded directly to the Sidekick 1 or 2, another one for the Sidekick 3, and another one for most Blackberries. The i711 Call Me feature (in which deaf account holders are assigned free individual 800 numbers that hearing persons can call) works with these programs as well.
  • IP-Relay (by Verizon) has a program that can be downloaded directly to the Sidekick or most Blackberries.
  • Sprint IP Relay has a program that can be downloaded directly to most of the Blackberries. If you have a Palm Treo 700wx (and probably any Palm Treo running Windows Mobile), this link has a downloadable program for those Treos; sorry, this downloadable program is not compatible with Treos running Palm OS.  Sprint no longer has a downloadable program for the Sidekick.

2. VIA INSTANT MESSAGING

To be able to receive voice calls, oftentimes the deaf user would have to have their instant messaging screen name registered with the specific IP relay service. Please follow links to these services for further instructions on how to do this.

  • CACRelay: AIM only. Deaf users would add “CACDHH” to their AIM buddy list.
  • Hamilton IP Relay: AIM only. Deaf users would add “HipRelay” to their AIM buddy list. Hearing users would call 888-889-9872 and give the agent the deaf user’s screen name. Note: deaf or hearing users can ask for the Spanish Relay Service.
  • Hands On Relay: AIM only. Deaf users would add “hovrsIM” to their AIM buddy list. I could not locate a phone number that hearing callers could use. Note: deaf users can ask for the Spanish Relay Service by typing “hola.”
  • HawkRelay: AIM only. Deaf users would add “hawkrelay” to their AIM buddy list. I could not locate a phone number that hearing callers could use.
  • i711 Relay: AIM only. Deaf users would add “i711relay” to their AIM buddy list. Hearing users would call using the i711 Call Me feature, which assigns a free 800 number to individual deaf account holders.
  • IP-Relay (by Verizon): AIM and MSN Messenger. Deaf users would add “My IP Relay” (AIM) or “myiprelay@verizonbusiness.com” (MSN). Hearing users would call using the My IP Number feature, which assigns a free 800 number to individual deaf account holders.
  • Sorenson IP Relay: AIM only. Deaf users would add “siprelay” to their AIM buddy list. I could not locate a phone number that hearing callers could use. Note: Sorenson Video Relay Service’s new 911 feature does not work here.
  • Sprint IP Relay: AIM only. Deaf users would call “SprintIP” to their AIM buddy list. I could not locate a phone number that hearing callers could use. Note: deaf users can ask for the Spanish Relay Service by typing “Espanol.”

3. USING A WAP BROWSER

  • Hamilton IP Relay provides IP relay services via the WAP browser of specific devices (mostly Blackberries, RIM devices, Nokia phones, and Palm Treos / Tungstens). Deaf users would type www.hamiltonrelay.com in these devices’ WAP browsers; voice callers would call 888-889-9872 and give the relay agent the deaf user’s device’s email address.
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9 Responses to “IP Relay from your pager”

  1. Dianrez Says:

    A great many Deaf people still use the TTY for various reasons: unavailability of the VP or the cabling required for it; cost, location, etc.

    How does one use a pager to reach a TTY? I have tried to reach a relay operator via my Sidekick and asked them to send a message to a TTY, but it did not work.

    Anybody have suggestions that work?

  2. Sprint Relay User Says:

    sprint relay has two ways for the pager user to use their relay service.

    1) add ‘sprintip’ as a screenname for your AOL Instant Messenger buddy list and if you have a wireless device with AIM, add ‘sprintip’ if you use a different screen name for your mobile device

    2) if you have a blackberry, go to this website on the internet browser on your device: http://www.sprintrelay.com/download/

    3) if you have a treo 700wx, there is a way to download the relay application, you should contact the nearest sprint relay person to you

    sprint is also selling blackberry 8703e and the treo 700wx with a $29.99 monthly plan. the 8703e costs $99.99 and the treo 700wx (with windows mobile) costs $199.99 after a $100-dollar mail-in rebate.

    sprint no longer has a stand-alone application for the sidekick. i don’t know if sprint has plans to have an application for the sidekick even though they have a stand-alone application for both the blackberry and windows mobile.

  3. proudgeek Says:

    Thanks, Sprint! I’ve revised to include info I didn’t have before. Didn’t include the marketing info tho, grin.


  4. […] @verizonbusiness.com to your MSN Messenger buddy list. But waitamin, my blog post entitled IP Relay from your Pager from a couple weeks ago already has this info. Old e-news, I guess.  (And does anybody else agree […]

  5. Steven Says:

    Yes, it is possible to call TTY from your pda pager. The website is http://www.ttycall.com.


  6. Hi, i loved your past few recent post. I came across another blog i think you might like. Gadget Crunch Check it out let me know what you thinkKenneth.

  7. Jon Says:

    Steven is right. http://www.ttycall.com will give you access to free relay AND tty-to-tty from any pager. It works from any Treo, any Blackberry, iPhone, any Nokia, any Motorola, or Samsung. There are many pagers that are considered “smartphones” which run on Windows CE. It also works with any of those.

  8. Jon Says:

    Oops. I forgot, you can use it to call 911 too. smile


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